At  Salayel Perfume, we strive to provide our valued customers with an exceptional shopping experience and high-quality products. However, we understand that sometimes there may be a need for a refund or cancellation, so we offer a flexible policy to ensure your complete satisfaction.

Cancellation Policy:

• Before Shipping: Customers can cancel their order before it is shipped without any additional fees. Please contact our customer service team as soon as possible to confirm the cancellation.
• After Shipping: If the order has already been shipped, customers may refuse to accept the package. In such cases, the full amount will be refunded, excluding shipping fees.

Refund Policy:

• Eligible Products for Refund:
  • Products that are unused, unopened, and in their original condition (with original packaging) are eligible for return within 14 days from the date of receiving the product.
  • Proof of purchase must be provided for refunds (invoice or order number).
• Refund Conditions:
  • Products that have been opened or used will not be accepted for return.
  • The customer is responsible for return shipping fees unless there is a manufacturing defect.

Refund Process:

1. Contact our customer service team via email or phone to request a refund.
2. Once your request is reviewed and approved, you will receive instructions on how to return the product to us.
3. After we receive and inspect the product, you will be notified of the inspection result.
4. The refund will be processed within 7-14 business days after approval, and the amount will be refunded to the original payment method.

Non-Returnable Products:

• Opened or used products.
• Special offers or discounted products unless there is a defect in the product.

At Salayel Perfume, we always aim for your satisfaction and strive to provide the best service possible. If you have any questions or concerns regarding our policy, please feel free to contact our customer service team.